Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.8 out of 5 stars based on 234 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Brenda was very helpful, patient, and knowledgeable about insurance and testing. I appreciate her clarity with me.

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Melissa Forbes, on Google

I was referred to Audibel per a brochure i received from the phone Co Pioneers. Had a very pleasant experience. Glenna front desk receptionist very nice to talk to explained things well even when she first contacted me by phone. Dr. Jackie that did the evaluation hearing/ bone test is very nice & explained everything before, during & after testing. Thank goodness i only had a little hearing loss but not enough i felt like for a hearing aid. But we agreed together to fo check up next yr. & i sure will do that as I think is very important just like getting your eyes checked. Thanks again to the staff for a pleasant experience. I think it is very important we take the time to rate the people who take good care of us & our well being. Have a great day. Teresa

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Teresa Douthitt, on Google

I have always had a great experience with Audibel but Brenda in the Frankfort office takes it to another level. Her knowledge, friendliness and personality are amazing and she goes out of her way to accommodate you. 👍🏻

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shawn stacy, on Google

Had already used Audible so didn’t have hearing test,talked to specialist and picked up some good pointers to help me with my existing hearing aids

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ray campbell, on Google

Audibel office in Frankfort is very responsive to any need I may have with my hearing aids. Most recently the tech there restored the balance between the two aids by cleaning and changing simple parts. I’ll be back.

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Larry Maze, on Google

I appreciate an organization that learns about my needs and wants. The total care approach works for me and confirms my decision on Audibel.

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Hank Tenfelde, on Google

Thank you, Mike Hoagland and Staff, for your continued great service at Audibel. I've been a Client for many years and have always received the best of service. Thank you for your professionalism, courtesy and kindness. God bless each of you!

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Barbara Kincaid, on Google

I have had nothing but good experiences when I go to Audible They are kind, friendly, helpful and very knowledgeable. I highly recommend them. They are always available to help. Mike, Jeff and Blake are the best along with the office staff.

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Faye Banta, on Google

I arrived almost 15 minutes late for my appointment today! When I asked the receptionist if I was too late- she said no that was fine as long if someone else could help me. Wow. Very kind and gracious of her. I’m writing this review because I want everyone to know, the demeanor of this woman was not just her…it was a reflection of the entire office! I have to admit, it was a tough decision on deciding where to buy hearing aids. I know I was blessed when I chose Audibel. I am grateful for their dedication to quality care.

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Judy Entenmann, on Google

They are the kindest people. I was getting a custom IFB for my job and was treated with some of the best care and customer service I have ever experienced in my 26 years on this EARTH! The process was easy and the specialist made me comfortable. You can ask any questions you need, as they are very knowledgeable and patient. 10000/10 would recommend. Keep up the good work. God bless y'all!

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Sydney Darden, on Google

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Tammy Simpson, on Google

Had a very enlightening visit with Ed the audioprosthologist and really appreciate his professionalism and knowledge with my hearing loss issues. Will definitely recommend him and Audibel to anyone needing their services.

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John Lagraff, on Google

Thank you for your time and service today and the complete understanding of the problem with my ears have a good holiday and safe

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Edna Duley, on Google

They were friendly and very helpful with understanding the process...highly recommend this place

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Kalyn, on Google

Very attentive to what I wanted and needed during exam. Good place to do business.

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Patrick Howard, on Google

This was the first time I had a hearing test. Dr. Logan was very patient and explained everything. A very pleseant experience.

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Joe Qualls, on Google

Dr. John and his staff are super. He was great to work with and made my husband and I feel comfortable during the process. My husband's life has improved greatly since he's been using his new hearing aids. A big thank you to John and his staff.

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Cheryl Long, on Google

John is a professional who is determined to help anyone hear the best. Everyone can benefit from the service he gives.

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Dennis Wilder, on Google

I want to thank the ones at Audible Hearing Aid Center in Richmond , Kentucky for helping me . If you need hearing aids you need to go see them because they will help you too .

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Vickie Ogle, on Google

Audibel Hearing Aid Center in Richmond has always been nice and friendly with me. John and Reva are very nice to deal with. The hearing aids that he has fitted me with are helping me to have a better life both at home and away from home.

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ANN Rhodus, on Google

Dr.John Logan is the best. I am a first time user of hearing aids. This man has been patient with me the whole way. To start with, he got a pair I could afford. And visit by visit he has made my hearing so much better. I could barely hear my grandchildren before. The sound of their little voices is so wonderful. I cannot thank Dr. Logan enough for how much he changed my life. I love Dr. Logan and all that he does. He is a God send.

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Jenny B, on Google

Anyone needing help with hearing aids really needs to talk with Dr. Logan at Audibel hearing. His expertise and genuine willingness to help you hear during your daily living cannot be matched anywhere else. I have tried other companies during my years needing hearing aids, and only here have I found someone wanting to take the extra time to continually adjust for my hearing, consider aspects of my daily hearing needs, help with insurance forms, and even help to adjust my car stereo system for better hearing on the road! The friendship, kindness, and great care I received from Dr. Logan and his staff was just the icing on the cake, and I won't go anywhere else. Kudos to an exemplary team! Thankfully, Colleen Canterbury

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colleen Canterbury, on Google

I was well treated my Dr John and he was very informative and and I'm going back to get a hearing aid in about 2 weeks I was glad for this review time

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Harry Dearman, on Google

Barbara and John make you feel comfortable and welcomed. John does a great job with my hearing aids. Thank you John for helping me hear.

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Donna Rising, on Google

Everyone I’ve dealt with has been fantastic. I got my hearing aids and they’re worked from every angle to make them work as well for me as possible. Highly recommend Audibel if you are looking for hearing aids.

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Marteeka Karland, on Google

My experience with Audible Hearing Aid Center was excellent and very pleasant and professional! Thank you John Logan for the excellent and pro service! Barbara your reception for a new patient was very professional and welcoming. My hearing issues were resolve. Thank you! Joy Cannon

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Joy Cannon, on Google

I’ve been going to Audibel in Somerset for a couple of years. John Logan is the best audiologist you could ever ask for. Knowledgeable, personable, friendly, quick…yet he will always take time to address any question you have. Ms Barbara is the beautiful lady that will greet you upon your arrival. Always smiling and always helpful whether it’s in person or on the telephone. I never rate anything with 5 stars because I always say nothing is perfect. But Audibel gets 5 ⭐️ from me. Go see them for your hearing needs and tell them Jeff Wright sent you. (1/24/23)

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Jeff, on Google

I've had doctors check my ear. But I never got to see what they saw, until I went to and saw Dr. Hill. I was very pleased with learning about my person problem. He answered all my questions and I didn't feel rushed through. The whole check up.

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Jonathon Bloom, on Google

I always have a great experience at Audibel Hearing Center. I also try to go in with a good attitude myself. Our mood/attitude can also affect theirs! I do know I sure do appreciate them! I Love Being Able To Hear It Rain, The Birds Singing, The Wind Blowing! All those things I've been.missing! -------- NELL SCOTT

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Waylon Scott, on Google

Dr. Ed Hill is extremely professional. Dr. Hill helped me understand every step of the process. His feedback left this patient extremely knowledgeable on what has happened to my hearing and what to expect in the future... Very grateful for his time and expertise.. Respectfully, Ben N.

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Ben Nippert, on Google

Took my Dad 2 mos. ago for new hearing aids. He just turned 95 and the VA hearing aids just weren’t doing the trick. I liked Dr. Hill and his expertise with Dad and the hearing aids were such a help. Unfortunately Dad not enjoyed them 2 mos.. he passed away last week. I stopped by Audibel to ask tell Dr. Hill about Dad. The first thing he asked was “Do you have an appointment?” He didn’t remember Dad although he’d been to him numerous times within the last 2 mos.. Maybe Dr. Hill was having a bad day but he came across to me as unsympathetic and wasn’t the same person that treated Dad with care. My family nor I won’t bother him anymore. Just added a photo of my sweet Dad for Dr. Hill’s reference

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Debra Burch, on Google

This is my first ever review and it's important. I was very pleased with Dr. Hill and the staff. Refreshingly professional and friendly, I was immediately aware that I was in the right place. Obvious to me was the care, compassion and desire to help me. For many it goes unnoticed. I will make the 90 minute trip again for such experience and service. 5 stars, absolutely. Thanks

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Ralph Eastham, on Google

“Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.”

Patricia D.

“Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.”

Dawn C.