Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.8 out of 5 stars based on 324 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Brenda was very helpful, patient, and knowledgeable about insurance and testing. I appreciate her clarity with me.

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Melissa Forbes, on Google

Had already used Audible so didn’t have hearing test,talked to specialist and picked up some good pointers to help me with my existing hearing aids

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ray campbell, on Google

I was referred to Audibel per a brochure i received from the phone Co Pioneers. Had a very pleasant experience. Glenna front desk receptionist very nice to talk to explained things well even when she first contacted me by phone. Dr. Jackie that did the evaluation hearing/ bone test is very nice & explained everything before, during & after testing. Thank goodness i only had a little hearing loss but not enough i felt like for a hearing aid. But we agreed together to fo check up next yr. & i sure will do that as I think is very important just like getting your eyes checked. Thanks again to the staff for a pleasant experience. I think it is very important we take the time to rate the people who take good care of us & our well being. Have a great day. Teresa

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Teresa Douthitt, on Google

I have always had a great experience with Audibel but Brenda in the Frankfort office takes it to another level. Her knowledge, friendliness and personality are amazing and she goes out of her way to accommodate you. 👍🏻

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shawn stacy, on Google

Audibel office in Frankfort is very responsive to any need I may have with my hearing aids. Most recently the tech there restored the balance between the two aids by cleaning and changing simple parts. I’ll be back.

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Larry Maze, on Google

They are the kindest people. I was getting a custom IFB for my job and was treated with some of the best care and customer service I have ever experienced in my 26 years on this EARTH! The process was easy and the specialist made me comfortable. You can ask any questions you need, as they are very knowledgeable and patient. 10000/10 would recommend. Keep up the good work. God bless y'all!

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Sydney Darden, on Google

Very friendly and knowledgeable staff. Took the time to educate me and did some testing. Encouraged me to return for more frequent check ups.

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D. Carol Ingram, on Google

Reliable service. Mike shows care and concern for his clients. Staff is helpful and efficient. I am very pleased with Audible Hearing Aid Center.

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Charlena Gray, on Google

I had a fantastic experience at Audible. I felt very comfortable talking to Blake. He was very thorough and knowledgeable. I am so glad I chose Audible. Looking forward to my new hearing aids.

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Brenda Wallace, on Google

Went for a scheduled follow up and was met my friendly greeting as soon as I walked in at the front counter. Everything was uphill from there. Met with an associate I had never been with before and he was very professional and explained everything in great detail. Had a follow up hearing test which was a positive experience and he suggested a slight tuneup after listening to what I had to say regarding following dialog on such things as TV. Great overall experience as usual and the entire crew was very friendly and professional. Highly recommend Audibel if you are experiencing any loss of hearing at all. Great initial and followup service.

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Ted Lecrenski, on Google

Awesome and informative. Very friendly and willing to help.

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Jamie Rose, on Google

Absolutely the best place to go for hearing… love it and Dr. Hill🙏🙏🙏🙏🙏

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James Sexton, on Google

Very professional, and informative but friendly and comfortable.

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Loretta Baker, on Google

Very nice and informative about their service's.

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Polly Hamblin, on Google

Had a very enlightening visit with Ed the audioprosthologist and really appreciate his professionalism and knowledge with my hearing loss issues. Will definitely recommend him and Audibel to anyone needing their services.

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John Lagraff, on Google

Extremely nice people who are very pleasant and experienced. They explain everything in great detail, and do not hurry you. A very nice experience all around😊

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Barbara balcarr, on Google

John was very thorough with all of the features and options included with the model I was fitted with.

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Leslie Gifford, on Google

Dr. John and his staff are super. He was great to work with and made my husband and I feel comfortable during the process. My husband's life has improved greatly since he's been using his new hearing aids. A big thank you to John and his staff.

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Cheryl Long, on Google

Audible Hearing is great. My cel phone turned my hearing AIDS off. I could not get them to work. Audible got them working.

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Herman Noble, on Google

Friendly and knowledgeable. I have minor hearing loss so I did not need hearing aids at this time. I would recommend everyone getting a hearing test. It does not hurt! And the assessment is free!

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Patty Gibson, on Google

Very friendly and Professional. I didn't have to wait when I arrived for my appt. Usually you need to wait when at the doctor's but Dr. Logan was right on time! 😃

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Roberta Parker, on Google

The staff was friendly. Dr. John Logan was caring, considerate and extremely patient. I would recommend Audible in Richmond to anyone that has a hearing problem or need. Thank you for your service.

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Natalie Andrews, on Google

This hearing aid service is superb and very thorough in their efforts. Time for appointments is always considerate for your needs and your schedule. It is a great help for your ability to hear, and everything is done quickly and completely.

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Greg Lippman, on Google

They take excellent care of me and my hearing aids. They’re always willing to give me information and clean them when I come in needing it. I’m always greater with a smile on a warm welcome.

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David Silver, on Google

So went in and got tested and had really great care. Was only borderline needing one for one ear. Regardless I got the same level of care and was not rushed or pressured in anyway. They were genuinely doing what was in the best interest of the patient. They have my trust now and I will definitely be back there when the time comes. Highly recommend!

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C Andrew Isaacs, on Google

I’ve been going to Audibel in Somerset for a couple of years. John Logan is the best audiologist you could ever ask for. Knowledgeable, personable, friendly, quick…yet he will always take time to address any question you have. Ms Barbara is the beautiful lady that will greet you upon your arrival. Always smiling and always helpful whether it’s in person or on the telephone. I never rate anything with 5 stars because I always say nothing is perfect. But Audibel gets 5 ⭐️ from me. Go see them for your hearing needs and tell them Jeff Wright sent you. (1/24/23)

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Jeff, on Google

They are great people and John set me up where I can hear and made me feel all new. Your hearing is very important. Don't Miss Out Check Them out....

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Wannetta Foster ln, on Google

Awesome,so nice and professional, honest and caring people. I would highly recommend them to everyone. That's where I will go from now on , Barbara the receptionist and John, great people. thank you so much for your honesty and care .

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Phyllis Phillips, on Google

I could not ask for better support for my mom ! She was hesitant about getting her hearing tested & didn't want to go ... she's a totally different person after her visit....she can hear things that she hasn't in yrs plus her great grandchildren and others.....Audible Hearing in Somerset, Ky is absolutely amazing We can't thank the staff enough for all their help .We highly recommend them ! They are so amazing on making everyone feel comfortable and welcoming....

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Milinda Gonzales, on Google

Great experience. Dr. Hill really made me feel comfortable in his knowledge and ability to diagnose my problems.

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Fred Caudill, on Google

Dr. Ed Hill is extremely professional. Dr. Hill helped me understand every step of the process. His feedback left this patient extremely knowledgeable on what has happened to my hearing and what to expect in the future... Very grateful for his time and expertise.. Respectfully, Ben N.

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Ben Nippert, on Google

I was very pleased with my appointment. It was unrushed, attention was given to my questions and, best of all, they allowed me to try out for several days the one they recommended for my needs.

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Frances Blanchard, on Google

A great place to have hearing test completed. Mr. Hill and receptionist were very friendly and I felt really comfortable there. Mr. Hill explained the results of my tests. I has no idea I could not hear very well.

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Roger MCCLURE, on Google

This is my first ever review and it's important. I was very pleased with Dr. Hill and the staff. Refreshingly professional and friendly, I was immediately aware that I was in the right place. Obvious to me was the care, compassion and desire to help me. For many it goes unnoticed. I will make the 90 minute trip again for such experience and service. 5 stars, absolutely. Thanks

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Ralph Eastham, on Google

“Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.”

Patricia D.

“Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.”

Dawn C.